Business Applications Administrator Job at vTech Solution, Virginia

  • vTech Solution
  • Virginia

Job Description

Job Summary:

The Associate Business Application Administrator will support and enhance the Jira Service Management application by analyzing and resolving defects, developing complex workflows, and managing code migrations and user access. This role involves collaboration within an Agile team to improve service management processes that support the agency's mission of providing quality, affordable housing.

Responsibilities:
  • Analyze and resolve defects within Jira Service Management workflows.
  • Develop new, complex workflows including approvals, automation, forms, and multi-item processes.
  • Manage code migrations and user access within Jira Service Management.
  • Collaborate with Business Analysts, Scrum Masters, and QA teams in an Agile development environment.
  • Deliver demos to end-users, gather feedback, and implement requested modifications.
  • Communicate effectively with technical and business stakeholders to gather requirements.
  • Triage incidents to determine urgency and prioritize backlog tasks.
Required Skills & Certifications:
  • College degree in Computer Science or equivalent work experience.
  • At least 12 months of experience with Jira Service Management (workflows, forms, automation, approvals, work items, assets).
  • Experience with code migration and user access management.
  • Strong understanding of Atlassian Jira Service Management product.
  • Experience working within an Agile development team.
  • Strong communication skills for technical and business audiences.
  • Ability to triage incidents effectively.
Preferred Skills & Certifications:
  • Experience with Atlassian Confluence for Knowledge Base management.
  • IT Service Management (ITSM) experience.
  • Knowledge of the ITIL framework.
  • Understanding of Identity and Access Management (IAM) concepts.
Special Considerations:
  • Hybrid work schedule requiring 3 days per week in the office.
Scheduling:
  • 12-month contract with a hybrid schedule: three days per week onsite, remainder remote.

Job Tags

Contract work, Work experience placement, Work at office, Remote work, 3 days per week

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