Center AssociateThe Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. Must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. We offer pay raise after 90 days of employment after successful completion of the employee training program.ResponsibilitiesDelivers outstanding customer service to walk-in customers and telephone inquiriesContinuously practices good listening skills with customers, UPS Store team members, and leadership.Takes ownership of the customer's shipping and packing needs and offers viable solutionsTakes action to learn all product and service offerings, alternative solutions, and industry trendsOperates all equipment, software, and devices in an expert fashion and is willing to teach othersMaintains a clean, organized, and safe working environmentPerforms other duties as assignedQualificationsHigh school diploma or GED requiredStrong computer skills, including Microsoft Office and Adobe SuitesOutstanding phone skillsStrong verbal and written communication skills, including spelling and mathPrompt, reliable, and responsibleAble to lift 40+ poundsBe available to work rotating weekends
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