Job Description

We are seeking a friendly, professional, and customer-focused Live Chat Agent to communicate with customers through online chat platforms and provide timely assistance with questions, requests, and concerns. The ideal candidate will have excellent written communication skills, strong attention to detail, and the ability to manage multiple conversations while maintaining a helpful and professional tone. This position may be performed onsite or offsite depending on business needs. The Live Chat Agent will work with customers and internal teams to provide accurate information, resolve issues, and create a positive customer experience. Responsibilities

• Respond promptly and professionally to customer inquiries through live chat.
• Provide accurate information about products, services, orders, accounts, and company policies.
• Handle multiple chat conversations while maintaining accuracy and response quality.
• Identify customer needs and provide appropriate solutions or resources.
• Troubleshoot basic customer issues and escalate complex matters when necessary.
• Document customer interactions, requests, and resolutions accurately.
• Follow up on customer inquiries when additional assistance is required.
• Coordinate with internal departments to resolve customer concerns.
• Maintain a courteous, professional, and helpful communication style.
• Protect confidential customer and company information.
• Meet established response-time, quality, productivity, and customer-service standards.
• Assist with additional customer support and administrative tasks as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, live chat, call center, administrative, or online support experience is helpful.
• Excellent written communication, spelling, grammar, and typing skills.
• Strong customer-service and problem-solving abilities.
• Comfortable using computers, chat platforms, email, and web-based applications.
• Ability to manage multiple conversations and priorities simultaneously.
• Strong attention to detail and accuracy.
• Professional, dependable, and patient approach to customer interactions.
• Ability to work independently offsite or collaboratively with an onsite team.

Compensation & Work Arrangement Pay: $21.22 – $32.72 per hour Work Arrangement: Onsite / Offsite

Job Tags

Hourly pay, Full time, Live in

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