Job Description

What this role is
You'll protect and manage the company's online reputation. That means watching what people say about the brand, responding in a professional voice, flagging problems early, and supporting social media work.

What you'll do

Watch mentions, reviews, comments, and conversations on Reddit, Instagram, Facebook, TikTok, Google, BBB, and other platforms
Moderate user content to company and platform rules
Reply to questions, reviews, complaints, and comments in a consistent brand voice
Spot sensitive, damaging, fraudulent, or fast-escalating issues and alert the right people immediately
Help recover from negative reviews and resolve customer concerns
Write platform-specific replies that are accurate, professional, and on-message
Keep response templates, escalation steps, and moderation guidelines up to date
Track recurring complaints, misinformation, and reputation risks
Document conversations, replies, escalations, and outcomes
Report on sentiment, reviews, response times, common issues, and engagement
Coordinate with leadership, customer service, marketing, and legal on sensitive issues
Suggest content and messaging based on what people are saying online

What you need

2+ years in PR, reputation management, social moderation, community management, customer communications, or similar
Hands-on work on Reddit, Instagram, Facebook, TikTok, Google Reviews, and BBB
Experience answering negative reviews, complaints, and sensitive public comments
Strong writing, grammar, and editing
Ability to change tone by platform, audience, and situation
Good judgment about when to escalate

Job Tags

Immediate start

Similar Jobs

District Wide

Substitute Spanish Interpreter/Translator Job at District Wide

...Substitute Spanish Interpreter/Translator We are seeking a dedicated and skilled Substitute Spanish Interpreter/Translator to support our school district in bridging communication gaps between Spanish-speaking students, parents, and staff members. As a Substitute Spanish...

Mayo Clinic

Neurosurgeon Job at Mayo Clinic

...s Department of Neurosurgery, led by Bernard R. Bendok, M.D. and located in Arizona is seeking a board-certified/board-eligible Neurosurgeon with fellowship training in the discipline of complex spine. This individual will join the Department of Neurosurgery in the Mayo...

Carroll Daniel Engineering

SUMMER INTERN Job at Carroll Daniel Engineering

...SUMMER INTERN Gainesville - Gainesville, GA 30501 Overview Position Type College Internship Category Student Programs Description... ...we apply advancements in construction technologies to old-fashion know how. We never settle for "how it's always been done," and...

CommonSpirit Health

IT PACS Systems Administrator Job at CommonSpirit Health

...IT PACS Systems AdministratorInspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building... ...based services and virtual care offerings.As an IT PACS Systems Administrator, you will be a lead technical expert, responsible for advanced...

USDC

Site Reliability Engineer Job at USDC

...Genesis10 is currently seeking a Reliability Engineer for a Remote position with a Global Financial Institution located in Charlotte NC or Plano TX. This is a 12 month contract opportunity. This role is responsible for partnering with leaders across engineering and...

Social Media Content Moderator Job at Velocity Flex, Jersey Village, TX